- We use UPS as our primary shipping carrier.
- UPS offers 1 Day, 2 Day, 3 Day, and ground shipping.
- UPS offers service guarantees for the continental United States. (Packages shipped to Alaska and Hawaii may need additional days)
- We know the urgency of your package is very important to you and we will ship the package out promptly
- We may elect to use a different shipping method if the package is able to get to you faster or the same time as selected.
- Orders received by 4 p.m. Pacific time (7 p.m. Eastern Time) are guaranteed to go out the same day. It is possible that orders placed between 4:01 p.m. and 5:00 p.m. will be shipped as well, but you would need to contact online support or office to make sure.
- Orders placed on Friday after 4:45 p.m. Pacific time will not ship until Monday. Saturday and Sunday are not considered shipping days for the purpose of transit.
Shipping during Holidays
UPS observes a number of Federal Holidays and shipments processed or in transit during those holidays may incur a delay. Please call to confirm delivery time when placing orders before or during holidays. No shipping refunds (full or partial) will be granted if delivery was delayed during the observance of Holidays.
You can see the most updated list of UPS Observed Holidays here:
Acts of God
Deliveries delayed due to Acts of God, weather conditions, environmental or dangerous goods incidents, perils of the air, public enemies, public authorities acting with actual or apparent authority, application of security regulations imposed by a government or otherwise applicable to the shipment, acts or omissions of customs officials, authority of law, quarantine, riots, strikes, work stoppages or slowdowns, or other labor disputes or disturbances, civil commotions or hazards incident to a state of war, local or national disruptions in ground or air transportation networks or systems due to events beyond UPS’s control, disruption or failure of communication and information systems, disruption or failure of utilities, or any circumstances beyond shipper’s control will not be granted any shipping (full or partial) refunds.
Once the shipment has reached the Shipment Pending status we are unable to cancel or add anything to the order. If you need additional items then you would need to go ahead and place another order. At times it is possible to change your shipping to a faster level but you would need to contact us to deterimine if that is possible.
If a customer rejects or refuses a package without authorization and it is re-routed to our warehouse it will be rejected by our shipping department and UPS will declare the package as abandoned. In addition, if UPS accesses us a return shipment fee for the package the customer will be responsible for that as well.
Incorrect Address and Re-routed Packages
UPS charges a fee for rerouted packages. We reserve the right to charge a flat $12.35 fee for shipments that we must re-route due to customer error. In addition, the customer will not be eligible for any service guarantee refund.
While we have shipped to many countries it is always the responsibility of the purchaser to be sure that they have the necessary paperwork to allow importation in their respective country. While we can not be held responsible for any kind of customs issues we will do our best to work with customs by providing them with the necessary paperwork.
Lost Packages and Shortages
If the customer does not reguest signature required when placing the order UPS may leave the package at your premise if UPS deems the area to be safe and secure. UPS and Testclear are not responsible for packages that are stolen from your premise.
If your package is considered lost (either as a result of the tracking information stating that it has been delivered, or because the package is past the delivery guarantee time), we will contact UPS in your behalf to request an investigation. This process can take up to seven days. If time is of the essence, we can reship another package to you for which you must also pay according our normal payment terms. If UPS declares that the package is indeed lost, we will credit your account with the total cost of the lost first package after we have received the refund claim from UPS. Under no circumstances will we offer any full or partial refunds for missing packages or for packages that UPS has forfilled it obligation as showing it has been delivered at your premise.
If the UPS investigation determines that package was delivered by the driver at the address given by the customer by comparing the GPS data in their board generally UPS will not issue any refund and therefore the customer needs to contact their local police depoartment to initiation a criminal investigation if someone is stealing packages from their residence or place of business.
Customer is to contact us within 5 days if there are any shortages with their order.
Due to the nature of the products we do not accept any returns for any unused products. All sales are final. We may, at our sole discretion, waive the application of this rule in specific circumstances where we wish to do so—even if we do waive the application, it should not be construed as an obligation on our part to waive it again in the future, even if circumstances in the future are identical to the circumstances under which we waived the rule.
In all cases of refunds, shipping charges are non-refundable. Returns and exchanges, if permitted at our discretion, are limited to orders placed within the previous 30 days and require that the products not be opened and all seals remain intact, as unsealed products cannot be sold by us. All returns must be preauthorized by requiring a Return Merchandise Authorization Number.
In the event that we ship an incorrect or physically defective product we will accept a return or exchange and will provide a prepaid shipping label for the return. Should you choose to ship the item through means other than the method specified with the prepaid shipping label, we will not be liable for the cost of shipping the returned or exchanged item.
Nearly all of our products come with a manufacturers satisfaction guarantee. In the event that you are dissatisfied with the performance of your purchase, you must contact the manufacturer directly to redeem their rebate. Manufacturers typically require a receipt, UPC proof of purchase, and proof of test results. We can provide you with the manufacturer’s information and another copy of your receipt if necessary, but we cannot provide you with an extra UPC proof of purchase. Make sure to keep your packaging until after you receive your test results.